Technician Terms of Service

By accessing and using the PRO AID platform as a service provider ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

As a technician on PRO AID, you are an independent contractor, not an employee.

• You are responsible for your own taxes, insurance, and business expenses
• PRO AID does not provide employment benefits
• You maintain full control over your work schedule and service delivery
• You are responsible for compliance with all federal, state, and local laws

Eligibility

To become a technician on PRO AID, you must:

• Be at least 18 years old
• Have valid government-issued identification
• Pass a comprehensive background check
• Have appropriate licenses and certifications for your service area
• Maintain professional liability insurance
• Have reliable transportation and communication

Professional Standards

All technicians must maintain:

• Professional appearance and conduct
• Timely communication with customers
• Quality workmanship and service standards
• Compliance with all health and safety regulations
• Proper tool and equipment maintenance
• Valid certifications up to date

Verification

PRO AID may request documentation to verify qualifications and certifications at any time.

When creating your technician account, you must provide:

• Complete and accurate personal information
• Valid business and tax information
• Professional licenses and certifications
• Insurance documentation
• Banking details for payment processing
• Detailed service descriptions and pricing

Your account is subject to approval by PRO AID. We reserve the right to reject applications that do not meet our standards.

Service Quality

You agree to provide services that meet or exceed industry standards:

• Complete work as described and agreed upon
• Use appropriate tools and techniques
• Provide professional and courteous service
• Respect customer property and privacy
• Provide written documentation of work performed
• Offer warranty or guarantee on work performed as applicable

Cancellation Policy

If you must cancel an appointment:

• Cancel at least 24 hours in advance when possible
• Provide clear reason for cancellation
• Notify customer immediately
• Frequent cancellations may result in account suspension
• You will be charged a cancellation fee if cancelled within 12 hours

Pricing

You set your own prices, but PRO AID takes a commission (typically 15-20%) on each booking.

Payment Processing

Payments are processed through our secure payment system.

• Customer pays PRO AID, not the technician directly
• PRO AID deducts commission and service fees
• Net amount is transferred to your account
• Payments are processed weekly on Fridays
• Minimum payout threshold is $100

Commission Structure

PRO AID charges a commission based on:

• Service category and complexity
• Your ratings and performance metrics
• Volume of bookings
• Geographic location

Invoicing and Taxes

As an independent contractor:

• You are responsible for all income taxes
• PRO AID will issue 1099 forms for tax reporting
• You must maintain business records
• You are responsible for business licenses and permits

As a PRO AID technician, you must:

• Maintain professional conduct at all times
• Treat customers with respect and courtesy
• Not engage in discrimination or harassment
• Not perform services while under the influence
• Respect customer privacy and confidentiality
• Not solicit direct payments from customers
• Not use abusive or offensive language
• Comply with all laws and regulations
• Not engage in fraudulent activity
• Report safety concerns or illegal requests

Customer complaints are taken seriously. PRO AID will:

• Allow customers to file complaints within 48 hours of service
• Conduct a fair investigation
• Request your response within 5 business days
• Determine appropriate resolution
• Any substantiated complaints may affect your rating

Refunds

PRO AID may issue full or partial refunds to customers in cases of:

• Services not completed as agreed
• Quality issues or unsatisfactory work
• Safety concerns or violations
• Customer dissatisfaction supported by evidence

Refunds may result in loss of earnings. Repeated refunds may lead to suspension or termination.

Customers can rate your services and leave reviews. We require that ratings be based on actual service experience.

• Maintain quality service to earn positive ratings
• Respond professionally to customer feedback
• You can dispute inaccurate or false reviews
• Ratings directly affect your availability and priority in search results
• Low ratings may result in reduced bookings or account suspension

Target a minimum rating of 4.5 stars to remain active on the platform.

Your Responsibility

You are responsible for:

• Maintaining professional liability insurance
• Protecting customer property during service
• Ensuring your vehicle is properly insured
• Carrying workers' compensation insurance if applicable
• Complying with OSHA and safety regulations

Liability Limitation

PRO AID is not liable for:

• Your negligence or misconduct
• Injuries or damage you cause
• Disputes between you and customers
• Your failure to maintain required insurance
• Your non-compliance with laws and regulations

PRO AID may suspend or terminate your account if you:

• Frequently cancel appointments without valid reason
• Provide poor quality work or services
• Maintain ratings below 4.0 stars
• Engage in fraudulent or deceptive practices
• Violate any terms of this agreement
• Receive multiple substantiated customer complaints
• Fail background check or verification requirements
• Engage in harassment or discrimination
• Fail to maintain required insurance or licenses

Termination may be immediate for serious violations. You will be notified via email with reason for termination.

PRO AID reserves the right to modify these terms at any time. Material changes will be notified via email.

• Your continued use of the Service constitutes acceptance of modified terms
• We recommend reviewing these terms periodically
• Changes take effect immediately upon posting

If you have any questions about these Terms of Service, please contact us:

• Email: support@proaid.com
• Phone: +1 (800) 555-0199
• Mail: PRO AID Inc., 123 Service Street, Suite 400, Austin, TX 73301