Technician Privacy Policy

Personal Information

When you apply to become a technician or maintain your technician account, we may collect the following personal information:

• Full name, email address, and phone number
• Home address and service area preferences
• Government-issued identification (driver's license, passport)
• Social Security Number (for background checks and tax purposes)
• Payment information (bank account details, tax ID)
• Professional certifications and licenses
• Work experience and service history
• Profile photo and professional credentials
• Insurance information (liability coverage)

Verification Information

We collect additional information for verification and compliance purposes:

• Background check results (criminal history, sex offender registry)
• Driving record information
• Reference checks and professional history
• Insurance verification documents
• Certification and license verification records

Usage Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device identifiers)
• IP address and GPS location data
• Service history, booking patterns, and performance metrics
• Customer interactions and communication logs
• Ratings, reviews, and feedback from customers
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To verify your identity and qualifications as a technician
• To conduct background checks and verify professional credentials
• To process service bookings and match you with customers
• To process payments and handle tax reporting
• To communicate with you about bookings, updates, and platform changes
• To monitor service quality and customer satisfaction
• To improve our platform, services, and matching algorithms
• To provide support and resolve disputes with customers
• To comply with legal obligations and safety regulations
• To investigate violations of our terms of service
• To track performance metrics and generate earnings reports
• To personalize your experience and recommend opportunities

With Customers

We share your name, photo, ratings, certifications, service area, and contact information with customers who book your services or request technician profiles.

With Third-Party Partners

We may share your information with trusted third parties who assist us in operating our platform:

• Background check and verification services
• Payment processors and financial institutions for payouts
• Tax and accounting services for 1099 reporting
• Insurance verification providers
• Cloud hosting and infrastructure providers
• Analytics and performance monitoring platforms
• Communication services (email, SMS, push notifications)

Legal Requirements

We may disclose your information when required by law, in response to legal processes, law enforcement requests, or to protect the rights, property, and safety of PRO AID, our users, or the public.

Background Checks

We conduct periodic background checks through third-party providers. Results are retained in accordance with applicable laws and our data retention policy.

We implement industry-standard security measures to protect your personal and sensitive information, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and employee training on data handling
• PCI DSS compliance for payment data
• SOC 2 Type II certified data centers
• Secure document storage for certifications and licenses
• Two-factor authentication for account access

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Opt out of certain marketing communications
• Restrict Processing: Request that we limit how we use your data
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@proaid.com. We will respond to your request within 30 days.

Note: Some data may not be deletable due to legal, tax, or contractual retention requirements. We will inform you of any such restrictions when processing your request.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active account data is retained for the duration of your account
• Service booking and transaction records are retained for 7 years for tax and legal compliance
• Background check results are retained for 3-5 years per applicable regulations
• Performance ratings and reviews are retained for the duration of your relationship with us
• Communication logs are retained for 2 years
• Tax and payment information is retained for 7 years
• When you deactivate your account, we retain limited data for 90 days, then archive for legal compliance
• Upon full account deletion, we remove your personal data within 90 days, except where retention is legally required

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how technicians interact with our platform (Google Analytics)
• Location Cookies: Track your service area and job locations for matching and analytics
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant opportunities and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@proaid.com
• Phone: +1 (800) 555-0199
• Mail: PRO AID Inc., 123 Service Street, Suite 400, Austin, TX 73301

For urgent privacy concerns, you may also reach our Data Protection Officer at dpo@proaid.com.