Terms of Service

By accessing or using PRO AID's website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

These Terms constitute a legally binding agreement between you and PRO AID Inc. We reserve the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

Eligibility Requirements

To use our Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete registration information
• Not have been previously suspended or removed from the Platform

Account Responsibilities

When you create an account, you agree to:

• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account
• Keep your profile information accurate and up to date
• Use only one account per person — duplicate accounts may be terminated

Acceptable Use

You agree to use the Platform only for its intended purpose of connecting customers with qualified technicians. You may not:

• Use the Platform for any unlawful or fraudulent purpose
• Impersonate another person or entity
• Interfere with or disrupt the Platform's functionality or security
• Scrape, crawl, or use automated tools to extract data from the Platform
• Post false, misleading, or defamatory content
• Harass, threaten, or abuse other users
• Attempt to bypass any security measures or access controls

Intellectual Property

All content on the Platform — including logos, text, graphics, software, and design — is the property of PRO AID Inc. or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

All payments on the Platform are processed through our secure third-party payment processor. By using the Platform, you agree to the following:

• All prices displayed are in US Dollars unless otherwise stated
• You are responsible for any applicable taxes associated with services
• PRO AID charges a platform service fee on each transaction
• Payment must be completed through the Platform — off-platform payments are prohibited and may result in account suspension
• Refunds are processed according to our Refund Policy and may take 5-10 business days

Pricing Transparency

Service pricing is determined by the type of service, complexity, and market rates. You will always see the total estimated cost before confirming a booking. Any additional charges during a service must be approved by the customer before proceeding.

PRO AID acts as a platform connecting customers with independent technicians. We do not employ the technicians and are not directly responsible for the quality of services rendered. However, we strive to ensure quality through:

• Background checks and identity verification for all technicians
• Customer review and rating systems
• Dispute resolution support
• Service quality guarantees for eligible bookings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRO AID SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

We reserve the right to suspend or terminate your account at our sole discretion if you:

• Violate any provision of these Terms
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay for services rendered
• Receive multiple complaints or consistently low ratings
• Provide false or misleading information during registration

You may also terminate your account at any time by contacting our support team. Upon termination, any pending bookings will be canceled, and outstanding payments will be settled according to our policies.

Any disputes arising from these Terms or your use of the Platform shall be resolved as follows:

• Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting our support team
• Mediation: If informal resolution fails, disputes will be submitted to binding mediation in Austin, Texas
• Arbitration: Unresolved disputes will be settled through binding arbitration under the rules of the American Arbitration Association
• Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

To become a technician on PRO AID, you must complete our onboarding process, which includes:

• Submitting a valid government-issued photo ID
• Passing a comprehensive background check (criminal history, driving record where applicable)
• Providing proof of relevant licenses, certifications, or qualifications
• Completing the PRO AID platform training and orientation
• Agreeing to maintain adequate professional liability insurance where required by law

PRO AID reserves the right to deny or revoke access to any applicant or technician who does not meet our verification standards. All verification information is handled in accordance with our Privacy Policy.

Service Standards

As a technician on PRO AID, you agree to:

• Perform all services professionally, safely, and in accordance with applicable laws and industry standards
• Arrive on time for scheduled appointments or notify the customer promptly of any delays
• Provide accurate and honest assessments of the work required
• Use quality materials and parts appropriate for each job
• Clean up the work area upon completion of service
• Maintain all required licenses and certifications in good standing

Communication & Conduct

Technicians must maintain professional communication at all times:

• Respond to booking requests within a reasonable timeframe
• Communicate exclusively through the PRO AID platform for service-related matters
• Treat all customers with respect and courtesy
• Report any safety concerns or incidents through the Platform immediately
• Never solicit customers for off-platform business

Technician compensation on PRO AID works as follows:

• Technicians set their own hourly or flat rates within platform guidelines
• PRO AID deducts a platform commission (percentage varies by service category) from each completed booking
• Payments are processed weekly via direct deposit to your registered bank account
• Detailed earnings reports are available in your technician dashboard
• Tips from customers are passed through to technicians in full (no commission deducted)
• Cancellation fees (when applicable) are split according to our cancellation policy

Tax Responsibilities

Technicians on PRO AID are independent contractors, not employees. You are solely responsible for reporting and paying all applicable taxes on your earnings. PRO AID will issue a 1099 form for annual earnings exceeding $600, as required by the IRS.

Your visibility and success on PRO AID depends on maintaining strong performance metrics:

• Customer ratings and reviews directly impact your ranking in search results
• Technicians must maintain a minimum average rating of 3.5 stars to remain active on the Platform
• Consistent cancellations or no-shows may result in penalties or account suspension
• PRO AID may offer performance bonuses or incentives for top-rated technicians
• Disputes over unfair ratings can be submitted for review through our support system

PRO AID uses a combination of customer feedback, completion rates, and response times to calculate your overall performance score. Technicians falling below minimum thresholds will receive a warning and a 30-day improvement period before further action is taken.

When booking a service on PRO AID, you agree to the following:

• Provide accurate and complete information about the service you need, including the location and nature of the issue
• Be available at the scheduled time or designate an authorized person to be present
• Ensure safe and reasonable access to the work area for the technician
• Disclose any known hazards or conditions that may affect the service (e.g., pets, restricted areas, chemical exposure)
• Review and confirm the estimated cost before the service begins

Cancellation Policy

Customers may cancel or reschedule bookings according to our cancellation policy:

• Free cancellation up to 24 hours before the scheduled appointment
• Cancellations within 24 hours may incur a cancellation fee of up to 25% of the booking value
• No-shows without prior cancellation will be charged the full service fee
• Emergency cancellations (with valid documentation) may be exempt from fees at PRO AID's discretion

During Service

As a customer, you are responsible for:

• Providing a safe working environment for the technician
• Not interfering with the technician's work or methods unless safety is a concern
• Approving any additional costs or scope changes before the technician proceeds
• Inspecting the completed work and reporting any issues promptly through the Platform
• Making payment through the Platform upon satisfactory completion of service

Reviews & Feedback

We encourage honest and constructive reviews:

• Provide fair and accurate ratings based on your actual experience
• Do not use reviews to threaten, harass, or extort technicians
• False or malicious reviews may be removed and could result in account action
• You may update or amend your review within 14 days of submission

PRO AID is committed to ensuring your satisfaction with every service. Our guarantees include:

• Satisfaction Guarantee: If you're not satisfied with the service, contact us within 48 hours for a resolution
• Re-service Policy: Eligible bookings may be re-serviced at no additional cost if the original issue persists
• Damage Protection: PRO AID provides limited coverage for accidental property damage caused by a technician during service (subject to claim review)
• Refund Eligibility: Full or partial refunds may be issued for services that do not meet agreed-upon specifications

To file a claim or request a guarantee review, please contact our support team within 48 hours of service completion. Claims submitted beyond this window may not be eligible for resolution.

All payments for services booked through PRO AID must be made through the Platform:

• We accept major credit/debit cards, digital wallets (Apple Pay, Google Pay), and ACH payments
• Payment is authorized at the time of booking and charged upon service completion
• You will receive an itemized receipt via email and in your account dashboard
• Disputed charges should be reported through the Platform before initiating a chargeback with your bank
• Unauthorized chargebacks may result in account suspension and collection proceedings

Tipping

Tipping is optional but appreciated. You may add a tip through the Platform after the service is completed. 100% of tips go directly to the technician with no platform fees deducted.