Privacy Policy

Personal Information

When you create an account, book a service, or apply to become a technician, we may collect the following personal information:

• Full name, email address, and phone number
• Home or service address
• Payment and billing information (credit/debit card details, billing address)
• Government-issued identification (for technician verification)
• Date of birth and Social Security Number (for background checks on technicians)

Usage Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Pages visited, features used, and time spent on the platform
• Search queries and service booking history
• Cookies and similar tracking technologies

Communications

We may collect information from your communications with us, including:

• Customer support inquiries and chat logs
• Reviews, ratings, and feedback you provide
• Survey responses and promotional participation

We use the information we collect for the following purposes:

• To create and manage your account
• To process service bookings and facilitate connections between customers and technicians
• To process payments and prevent fraud
• To verify technician identities, qualifications, and conduct background checks
• To communicate with you about bookings, updates, and promotional offers
• To improve our platform, services, and user experience
• To provide customer support and resolve disputes
• To comply with legal obligations and enforce our terms of service
• To personalize your experience and recommend relevant services
• To analyze usage trends and generate aggregate statistics

With Service Providers

We share relevant information between customers and technicians to facilitate service delivery. This includes name, contact details, service address, and booking specifics.

With Third-Party Partners

We may share your information with trusted third parties who assist us in operating our platform:

• Payment processors (e.g., Stripe) for transaction processing
• Background check services for technician verification
• Cloud hosting and infrastructure providers
• Analytics and marketing platforms
• Communication services (email, SMS, push notifications)

Legal Requirements

We may disclose your information when required by law, in response to legal processes, or to protect the rights, property, and safety of PRO AID, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and the choices you may have.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and employee training on data handling
• PCI DSS compliance for payment data
• Secure data centers with SOC 2 Type II certification

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request that we limit how we use your data
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@proaid.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active account data is retained for the duration of your account
• Booking and transaction records are retained for 7 years for tax and legal compliance
• Background check results are retained for 3 years
• Communication logs are retained for 2 years
• When you delete your account, we will remove your personal data within 90 days, except where retention is legally required

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our platform (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@proaid.com
• Phone: +1 (800) 555-0199
• Mail: PRO AID Inc., 123 Service Street, Suite 400, Austin, TX 73301

For urgent privacy concerns, you may also reach our Data Protection Officer at dpo@proaid.com.